Help & Support Center

Get the assistance you need, when you need it. We're here to help you succeed.

Quick Help

Find instant solutions to common questions

Account Management

Manage your profile, settings, and preferences

Property Rental

Everything about renting and managing properties

Payments & Billing

Payment methods, invoices, and billing support

Safety & Security

Account security and equipment safety guidelines

Frequently Asked Questions

Find answers to the most common questions

How can I reset my password?

To reset your password:

  1. Go to the login page
  2. Click on "Forgot Password?"
  3. Enter your email address
  4. Check your email for reset code
  5. Come back to enter the code into input box
  6. Enter our new strong password to finish

If you don't receive the reset email, check your spam folder or contact support. Reset code expires in 15 minutes after been sent

How do I rent a property?

Renting a property is simple:

  1. Browse our properties catalog
  2. Select your desired property
  3. Read about the details to find fulfillment
  4. Click on the Rent button
  5. Choose rental period
  6. Go to the Office confirm payment
  7. Complete payment
  8. Receive confirmation and rental details
  9. Get your lease form and enjoy your new home.

What payment methods do you accept?

We accept various payment methods:

  • Credit Cards: Visa, MasterCard, American Express
  • Digital Payments: Mobile Money, (MTN, Vodafine)
  • Bank Transfer: Direct bank transfers
  • Corporate: Direct payment at the office via cash

All payments are processed securely. Beware of scammers when sending money. Only send money at the premises of the office

Can I cancel or modify my booking?

Yes, you can modify or cancel bookings:

  • Free cancellation: Up to 24 hours before rental start
  • Modifications: Subject to equipment availability
  • Late cancellation: May incur a 5% fee after legal conditions met
  • No-show: Full charge applies

To cancel or modify, visit your bookings page, office or contact support.

I'm having trouble with the website. What should I do?

If you're experiencing technical issues:

  1. Clear your browser cache and cookies
  2. Try using a different browser
  3. Disable browser extensions temporarily
  4. Check your internet connection
  5. Try accessing from a different device

If problems persist, contact our technical support team.

I'm having trouble with the mobile app. What should I do?

If you're experiencing technical issues using the mobile application:

  1. Check your internet connection
  2. Try updating the application
  3. Try accessing from a different device

If problems persist, contact our technical support team.

How do I update my profile information?

To update your profile:

  1. Log into your account
  2. Click on the Navigation from the menu option if using the website
  3. Click in the menu Icon on the top left when using the mobile application
  4. Go to Account Settings
  5. Click on "Personal Information"
  6. Click on "Edit Profile"
  7. Update your information
  8. Save changes

You can update contact info, preferences, and notification settings.

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AgRentit

connecting tenants and property owners - effortlessly
(smart renting. safe living)

contact us

email

frontline@agrentit.com

telephone

+233 23 456 7890

address

agogo main street
AG 0025-5485

hours

mon - fri @ 8am - 5pm GMT

© 2025 AgRentit - All Rights Reserved.